How to return?

Category: Knowledgebase

Before we can process a return you need to contact us so we can see what the problem is. So please tell us as clearly as possible in the ticket what the problem is.  

I did not receive my package

Category: Knowledgebase

Our apologies for this! Please note:Because we have all parcels collected from the warehouse once a week, you are contributing to less co2 emissions.We chose this because we want to have as little neg...

Received wrong or broken order

Category: Knowledgebase

Annoying to hear that it is broken or wrong.We would like to receive a video / photo showing that it is really broken or wrong.Also, we would like to receive your order number and how it broke. Make a...

How to cancel my order?

Category: Knowledgebase

Because the orders are fast in transit, it is not possible to cancel the order at this time. We understand that this is very annoying. Our apologies for the delay. We hope you can still be patient unt...